About Tool

Hoory AI helps businesses enhance their customer support by automating repetitive tasks and centralizing communications. The platform combines AI-driven assistants with live chat and chatbot functionality, allowing companies to respond efficiently across multiple channels. Its multilingual capabilities and workflow automation make it suitable for diverse audiences and ensure timely, consistent support. Hoory AI addresses common challenges like delayed responses, inconsistent service quality, and fragmented communication systems.

Key Features

• AI-powered assistants for automated responses
• Live chat for real-time customer engagement
• Custom chatbot builder
• Omnichannel inbox to manage multiple platforms
• Multilingual support (120+ languages, including text and audio)
• Workflow automation for support processes
• Help center for self-service options
• Contact and customer management

Pros:

• Supports multiple languages for global reach
• Consolidates communications from all platforms in one interface
• Offers customization for chatbots and workflows
• Scalable for businesses of all sizes
• Intuitive and user-friendly interface

Cons:

• Initial setup may take time to configure
• Some advanced features are limited compared to competitors
• Cloud-based, so performance depends on internet connectivity

Who is Using?

• E-commerce businesses for real-time customer support
• SaaS providers for automating inquiries
• Healthcare providers for patient communications
• Educational institutions for handling student queries
• Retailers for assisting with product information and order tracking

Pricing

• Personal Plan: $6 per agent/month – 3 shared channels, 1 AI assistant, contact management
• Startup Plan: $16 per agent/month – 5 shared channels, 2 AI assistants, help center, multilingual support
• Team Plan: $26 per agent/month – 8 shared channels, 5 AI assistants, advanced collaboration
• Business Plan: $42 per agent/month – 12 shared channels, 8 AI assistants, premium support
  

What Makes Unique?

Hoory AI stands out by combining AI automation with omnichannel support in one platform. Its multilingual capabilities and customizable features make it ideal for businesses seeking consistent, scalable customer service across multiple channels.

How We Rated It:

• Ease of Use: ⭐⭐⭐⭐☆ (4/5)
• Features & Functionality: ⭐⭐⭐⭐☆ (4/5)
• Value for Money: ⭐⭐⭐⭐☆ (4/5)
• Scalability & Integration: ⭐⭐⭐⭐☆ (4/5)

Hoory AI is a versatile solution for businesses looking to automate and improve customer support. Its AI-powered assistants, omnichannel management, and multilingual support make it suitable for companies of all sizes. While setup requires some effort, the platform offers excellent tools for enhancing customer satisfaction and operational efficiency.