Symbl Ai unlocks access to state-of-the art understanding and generative models built for all types of communication data to transform unstructured conversations into knowledge, events, and insights.

Symbl Ai Features

• Real-time Ai Assist enables timely and accurate support to frontline workers such as sales or customer support agents on live calls by generating responses to customer queries, detecting intent, analyzing sentiment, scoring calls for coaching, and more.

• Voice bots automate Q&A on inbound customer calls by understanding customer needs and providing personalized responses and recommendations.

• Generate quality scores for multi-party calls that go beyond mere numbers on the criteria of your choice and are contextual to the conversation stage and business process.